General Info

  • Uninstalling Plug-ins:

    To uninstall plug-ins yous only demand to delete the actual plug-in file from your Adobe After Effects Plug-ins folder.
  • Re-installing Plug-ins:

    To reinstall plug-ins on a new machine you just need to follow the same install procedure that you did initially. Check the specific product back up pages to find the correct install guides.

Element 3D V1

  • "Invalid License Error" and other license errors - Troubleshooting Steps Below :


Windows Users:

Delete the following folder:

C:/ProgramData/ VideoCopilot

C:/ProgramData is an subconscious folder then you might need to type it in the Windows Explorer address bar.

After deleting the folder, run the full Element 3D installer (not the patch) and license as normal past entering your download account electronic mail and password. Or, if necessary the manual license method.

***If y'all do the manual license method, you lot tin't use any old license or license asking files that were created before deleting the above folder***

If the Video Copilot folder is not present then install the full Element 3D installer.


Mac Users:

Delete the post-obit folder:

Library/Application Back up/ VideoCopilot

Library is a hidden folder then y'all might need to become to Finder menu 'Go' and use 'Become to Folder...' and type the path in. (click screenshot below to run into full path)

After deleting the folder, run the total Element 3D installer (non the patch) and license as normal by entering your download account email and password. Or, if necessary the manual license method.

***If you practice the manual license method, you can't use any old license or license request files that were created before deleting the above folder***

If the Video Copilot binder is not present then install the full Chemical element 3D installer.

  • "License Limit Reached"

This happens when the default corporeality of license attempts have been used up. Nosotros understand that estimator problems happen which require re-installation. No problem. Send an email to support@videocopilot.net and include your Video Copilot download account email or your order number and we can help.

MODEL BROWSER EMPTY:


  • Model Browser Empty/Missing - Even the starter pack content is missing!

This happens if the Element 3D assets get de-linked from the Chemical element plug-in. The solution is to run the full Element 3D installer again to link the assets back to Element.

Brand certain to choose the original location that you had the avails installed so that your 3rd party models volition also link upwards.

PLUG-IN Not OPENING - TROUBLESHOOTING STEPS Below:


  1. Compatibility Requirements - Check to see if your auto is compatible with Element. (the link goes to current Element page).
    Check this link for Supported GPUs .

    Windows 7 Users - Update to Service Pack 1 which is required for Element V2. So download and install this Windows Update.

  2. Update Element: The latest version is bachelor in your Video Copilot download business relationship.
  3. Update Graphics Card Driver:
    -         If using Windows so you can update your drivers using the links beneath: Nvidia Drivers AMD Drivers

    ***The Windows update feature is sometimes unreliable and nosotros recommend updating your graphics drivers directly from Nvidia or AMD using links above.***
    -If using Mac , the latest drivers are included with the OS X updates.

  4. Re-Install Element: For a complete re-install, see the steps below:

    Windows Users:

    Delete the following folder:
    C:/ProgramData/VideoCopilot

    C:/ProgramData is an hidden folder so you might need to type information technology in the Windows
    Explorer address bar.

    Subsequently deleting the folder, run the full Element 3D installer (not the patch) and license every bit normal by entering your download account email and password. Or, if necessary the manual license method.

    Mac Users:

    Delete the following folder:
    Library/Application Support/VideoCopilot

    Library is a hidden folder so you might need to get to Finder menu 'Go' and employ 'Go to
    Folder...' and blazon the path in.

    Subsequently deleting the binder, run the full Element 3D installer (not the patch) and license as normal by inbound your download business relationship email and password. Or, if necessary the manual license method.

  5. If steps to a higher place don't solve the problem: Send electronic mail to support@videocopilot.net

RENDER Issues :

- Nvidia Error Lawmaking: 6 - This ways you are maxing out your graphics carte du jour's VRAM. Steps to lower the GPU requirements of the Element layer:

  • Lower Multisampling in the Chemical element Output controls. You lot tin can plough it down equally much as 0 depending on the project.

  • Endeavour lowering Element's Render Settings for settings such as Ambient Apoplexy, Motion Blur, Depth of Field, etc.

  • Lower Particle Count in the Group settings.

- Render Problem - AE shutting down or Element error during render - Steps to try:

  • Lower Multisampling in the Chemical element Output controls. You can plough it down as much as 0 depending on the project.

  • Try lowering Element's Render Settings for settings such as Ambient Apoplexy, Motility Blur, Depth of Field, etc.

  • Lower Particle Count in the Group settings.

  • Disable Multiprocessor Rendering inside of Later on Effects. To find this option in After Effects, go to Edit--Preferences--Memory & Multiprocessing-- Uncheck "Render Multiple Frames Simultaneously"

- Comps Larger than 1080p - This is somewhat normal for GPU's. Comps using Element that are larger than 1080p may crusade issues if the GPU runs out of memory.  One possible solution to lower memory requirements is to set up the Element return settings before y'all start working. To practice this yous could exercise the post-obit:

1. Plough on the Caps Lock to avoid rendering

2. Add Element to a layer

3. Turn Multi-Sampling down to 2-4 which volition lower the retentivity requirements

iv. To better Anti-Aliasing (But slow render) turn on Super-Sampling

INSTALLER ERRORS:

  • "Error lawmaking: 54"; "Fault code: 1000"; "Err: 51"; "Mistake code: 109"; "Error lawmaking: 64" or Other Installer Error - Run into Possible Solutions Below - Each is its own split up solution.


1st Solution: Close Adobe After Furnishings before running Chemical element 3D installer. You lot may need to reboot your figurer in instance Adobe After Effects is even so running in the background processes. Endeavour to run the installer once more.


2nd Solution: Make sure you take Administrator privileges when installing the pack. The folders for the Element 3D assets and the After Effects Plug-ins folder should have full admin privileges also. So run the installer again to see if it works. *** Tip: On Windows you can right click the installer and cull "Run as Administrator" ***


3rd Solution: Run full Element 3D installer again (not the patch) and choose a local location for the Chemical element 3D avails that's on the same hard-drive that you're using to run the installer. And so try to complete the installation.


quaternary Solution: Run full Element 3D installer and choose a custom location for the Element 3D assets. For testing purposes we recommend the Desktop .

If error continues fifty-fifty subsequently choosing a custom location for the 3D assets, then information technology may exist a problem with the AE Plug-ins location.

To solve this, run the full Element 3D installer again and choose a custom location for both the Element 3D assets and where the plug-in is installed.

To choose a custom location for the plug-in, uncheck all versions of After Effects that may be selected. Cheque custom option (choose 64bit or 32bit depending on your After Effects version), and so scan your Desktop as the location.

Finish the Element 3D installation. Get to your Desktop and manually elevate the Chemical element 3D plug-in (non the Chemical element 3D Avails) into your Later Furnishings Plug-ins folder.

Windows: C:\Plan Files\Adobe\Adobe Later on Furnishings CS6\Support Files\Plug-ins

Mac: Applications\Adobe Later Effects CS6\Plug-ins

***Cull your version of Adobe After Furnishings if y'all're not using CS6.***

UNABLE TO Discover SOLUTION TO YOUR PROBLEM?


Send Email to support@videocopilot.net

***PLEASE INCLUDE THIS INFO IN YOUR Email ***

  • Order number or the exact email address used for the purchase

  • Transport your "System Info" from within the Element plug-in . See screenshot. If the crash happens before yous can access it, like a crash as soon as you apply Element or after licensing, please turn Caps Lock on before applying Element. That should permit you to proceed without crashes to get the System Info.
    (Click prototype below for how to get to the Organization Info)

  • A brief description of the problem and any screenshots or pocket-sized video clips that evidence the trouble.

Color Vibrance

New MacOS Catalina Support
Install latest version of Mac plug-in!

  • Installation Guide
  • Trouble Opening Plug-in:

    1st Step-

     Check Compatibility Below:

      After Effects CS5, CS6, CC+
    PC (Windows Vista and later)
    Mac (Os X 10.7+)

2nd Stride -Download Latest Version (V1.0.half-dozen)

Heat Distortion

New MacOS Catalina Back up
Install latest version of Mac plug-in!

  • Problem Opening Plug-in For The First Time or Right Afterward Licensing - Showtime check compatibility requirements .

    If your operating system and version of After Effects are supported and the trouble happened after licensing and then try the following:

    MAC USERS:

    Delete the following file: Library/Awarding Back up/VideoCopilot/heat_license

    Library is a hidden folder so yous may demand to get to Finder menu 'Become' and use 'Go to Binder...' and type the path in.

    Subsequently that, run the Estrus Distortion installer again. And so open After Furnishings and try to open the plug-in.

    WINDOWS USERS:

    Delete the following file: C:/ProgramData/VideoCopilot/heat_license

    C:/ProgramData is an hidden folder so you might need to blazon it in the Windows Explorer address bar.

    After that run the Heat Baloney installer again. Then open After Furnishings and try to open the plug-in.

    ***If yous do the manual license method then don't utilise whatsoever old license files or license request files that were created before deleting the heat_license file***

  • If the error continues after doing these steps, please email us at support@videocopilot.net

Optical Flares for AE

New MacOS Catalina Support
Install latest version of Mac plug-in!

  • Mac Install Guide -Windows Install Guide
  • Optical Flares Tutorials
  • Open Optical Flares Interface - To open the interface click on the Optical Flares " Options " push button in the plug-in control surface area.
  • HW ID Fingerprint Window Appears When Using Plug-in - This means the plug-in needs to exist licensed or there is a problem with the install.

    If you oasis't licensed the plug-in yet you must log back into your Video Copilot account and enter the HW ID Fingerprint into the license generator.After y'all log-in to your account, click on the Optical Flares download button. That folio has the license generator. Once you generate the license file, it must be named exactly as follows before you put it into your Optical Flares folder: OpticalFlaresLicense.lic

  • "Invalid HW ID" Fault - Check that you entered the HW ID exactly as shown. Sometimes "five'southward" can be confused with "South's" and "1'southward" for "I'south".
  • Optical Flares Won't Open up - Update to latest version of plug-in (1.three.3) - Information technology is also available in your Video Copilot account.

    If downloading from the link higher up: Simply replace your current plugin file (just the Optical Flares plug-in file in your Optical Flares folder) and supercede information technology with the one from the link. After you practise this, restart Subsequently Effects and open the plug-in.

    - If update does non solve your problem:

       Apply Optical Flares to a solid and click the "Virtually" button. Then click the "More Info" button to bring up the More Info specs.
    (click screenshot below for how to practise this)

       Send the More than Info details to back up@videocopilot.cyberspace and include a cursory clarification of the trouble you are having.

  • Interface Running Slow or Not Working - Your GPU may not be supported. You volition all the same exist able to use the plug-in though. Here is the work-around:

    1) In the Optical Flares controls, uncheck "Use GPU".

    2) After that, open the plug-in interface and cheque the "Disable GPU Rendering" option. To get to this choice in the interface, go File—Preferences. (click image to enlarge)

  • Pro Presets Not Appearing In Preset Browser - Installation Guide: Mac & Windows

    Make sure the "Pro Presets" or "Pro Presets two" binder installed direct into the Lens Flares folder.

    Here is folder path for Windows and Mac:

    WINDOWS: C:\Program Files\Adobe\Adobe Subsequently Effects CS6\Back up Files\Plug-ins\Optical Flares\Optical Flares Presets\ Lens Flares

    MAC:

    Applications\Adobe After Furnishings CS6\Plug-ins\Optical Flares\Optical Flares Presets\Lens Flares

                                ***Choose your version of Adobe Later on Furnishings if y'all're not using CS6.***

    If the installation looks correct, check the permissions settings. We recommend installing as Administrator rather than a user-business relationship to avoid permissions issues.

    Optical Flares Permissions Settings For Mac - For User-Accounts: All of the Adobe folders and all of the Optical Flares files/folders should accept read and write permissions enabled. The Optical Flares folder may need the permissions settings changed if the user-accounts don't have full Admin permissions enabled.

    Here is a walkthrough for how to exercise this - Click the image beneath to expand information technology in order to follow along with the Numbered Steps that are straight below the image.


     i) Right click the "Optical Flares" folder and cull "Get Info"

     2) Go down to the lock box at the bottom to unlock - you'll need admin log-in details for this

     iii) Then click the + push to add together the business relationship that y'all desire to give access to - alter to read/write

     4) At the very bottom at that place is an options push. Click that and cull "Employ to enclosed items"

Twitch

New MacOS Catalina Support
Install latest version of Mac plug-in!

  • Mac Install Guide  - Windows Install Guide

  • Twitch Watermark / Red X on my comp:

    This indicates a problem with installation. The Twitch plug-in file and the key file (twitch_ae.key) demand to be placed directly inside of your Afterward Effects Plug-ins binder and non in a subfolder. **Refer to the install guide above.**


  • "two or more frames for playback" or Other Render Trouble:

    Install latest version of Twitch:

    Mac - After Furnishings CS6 or Afterward - Download This Version
    Windows 32bit and 64bit - Latest Versions

  • Don't Meet Twitch Presets:

    Make certain the __-Twitch-__ presets folder is directly inside of your Subsequently Effects Presets binder. Then try and search them in After Furnishings.


  • Don't See Twitch Preset Drop Down Bar:

    Turn on the "Bear witness Animation Presets" option within of After Effects. Encounter screenshot for where you tin can find this option.

  • Presets Not Showing Upward In The Twitch Drop Down Bar?

    First, search them in the Furnishings & Presets search carte du jour inside of After Effects. Collapse and expand every bit shown in the image below ( click image to expand it ).

    Then restart Subsequently Effects and endeavor to view them in the Twitch drop downwards bar again. They should at present announced every bit shown in this screenshot: